Frequently Asked Questions

Frequently asked questions

Below, you'll find some of the most commonly asked questions and their respective answers. If you don't see the information you're seeking, please don't hesitate to get in touch with us via email. We're here to assist you and delighted to provide answers to any questions you may have. Your satisfaction and understanding are our top priorities.
Do you offer custom jewelry design services?

Yes, we offer custom jewelry design services. Contact our customer support to discuss your ideas and preferences, and our experts will help you create a unique piece of jewelry.

Are your diamonds real?

Yes, all our diamonds are 100% real and ethically sourced. We only use certified, conflict-free diamonds in our jewelry.

What is the quality of your diamonds?
We use diamonds with various quality grades, from lower-cost options to high-quality, premium diamonds. You can choose the diamond quality that suits your budget and preferences.
How can I determine my ring size?

You can find your ring size by using our online ring size guide, which provides step-by-step instructions on how to measure your finger's circumference accurately.

Can I get my jewelry engraved?

Yes, we offer engraving services for many of our jewelry items. You can personalize your piece with names, dates, or special messages.

What metal do you offer?

We offer a range of precious metals, including white gold, yellow gold, and rose gold. In addition to these, we provide options like platinum for certain jewelry pieces. The choice of metal depends on your preferences, style, and budget.

How do I place an order?

To place an order, simply browse our website, select the item you want, and add it to your cart. Follow the checkout process, provide your shipping information, and make a secure payment.

What payment methods do you accept?

We accept various payment methods, including bank wire, credit cards, debit cards, and paypal. We prioritize the security of your payment information.

Can I contact customer support for assistance?

Absolutely! Our customer support team is available to assist you with any questions or concerns. You can reach out through our contact page or use our live chat feature during business hours.

Do you carry what type of stones?

Yes, we offer a variety of stones, including moissanite LGD (lab-grown diamonds), as well as natural and colored gemstones. You can explore our collection to find the stone that suits your preferences and style.

Do you make Men's ring and band?

Absolutely, we have a selection of men's rings and bands that are meticulously designed to suit a range of styles and occasions. Whether you're looking for a classic wedding band or a unique statement piece, we have options for every taste.

Does choosing express shipping make the process of making my order faster?

Express shipping primarily impacts the delivery time, not the production time. When you select express shipping, your order will be delivered to you more quickly once it's ready to be shipped. However, the time it takes to craft your jewelry remains the same, ensuring that each piece is made with the utmost care and attention to detail.

Shipping policy

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on your location.

How long does it take to receive my order?

Delivery times may vary based on your location and the specific product you order. Generally, we aim to deliver within 10-15 business days for in-stock items.

Can I track my order?

Yes, once your order is shipped, we'll provide you with a tracking number so you can monitor the delivery status.

Returns and exchanges

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

Are there any items that are non-returnable?

Custom-made or personalized jewelry, as well as engraved items, are typically non-returnable unless there is a defect in the product or an error on our part. For hygiene reasons, earrings are also non-returnable if the seal is broken.

What if my jewelry arrives damaged or with a defect?

If your jewelry arrives damaged or with a defect, please contact our customer support team immediately. We will arrange for a replacement or repair at no additional cost to you.

How long does it take to process a refund?

Once we receive the returned item and it meets our return policy criteria, we will process the refund within 5-7 business days. The timing of the actual refund may vary based on your payment method or financial institution.

Do I need to pay for return shipping?

If you are returning an item for reasons other than defects or errors on our part, you will be responsible for the return shipping costs. However, if the return is due to a mistake on our end or a defective product, we will cover the return shipping expenses.